Privacy Policy
Last updated: 16th of September, 2025
At Runexo ("Company", "we", "our", "us"), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Runexo.ai and our related services (the "Services").
By using Runexo, you agree to the terms outlined in this Privacy Policy. If you do not agree, please stop using our Services.
1. Information We Collect
a) Your Information
- Account details (email, password, billing).
- Payment details (processed securely by third-party providers such as Stripe; we do not store complete card details).
- Content you submit or generate through our system (datasets, models, outputs).
- Support requests, feedback, and communications.
b) Information We Collect Automatically
- IP address, browser type, device IDs, operating system.
- Usage logs (access times, pages accessed, GPU sessions, errors).
c) Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
2. How We Use Your Information
We use collected information for:
- Providing, maintaining, and improving the Services.
- Processing payments and managing your account.
- Communicating updates, promotional offers, and support responses.
- Monitoring usage patterns, analyzing performance, and preventing abuse.
- Complying with legal obligations and enforcing our Terms and Conditions.
- Conducting research and development to enhance AI infrastructure offerings.
3. Sharing and Disclosure
We do not sell your personal information. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our Services (e.g., payment processors, hosting providers, analytics tools).
- Legal Requirements: When required by law, regulation, legal process, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- Protection and Safety: To protect the rights, property, or safety of Runexo, our users, or the public.
4. Data Retention
We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your account is terminated, we may retain certain information in accordance with our data retention policies and applicable laws.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access and Correction: Request access to or correction of your personal information.
- Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
- Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in our communications.
- Data Portability: Request a copy of your data in a structured, commonly used format.
- Restrict Processing: Request restriction of how we process your data under certain conditions.
To exercise any of these rights, please contact us at [email protected].
7. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it as soon as possible.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to our facilities and service providers worldwide.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and notify you via email or through the Services. Continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: